Donor Services Coordinator
Posted: Oct 12, 2021
Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, Mansion, on our 16-acre campus, at AMP, and throughout the community. Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work. We are actively assessing how systemic inequities impact our organization’s work at all levels and how best to address those inequities in a way that is consistent with our mission. This commitment is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (IDEA) goals to expand access and diversity, promote inclusion, and build equity for all. With these daily actions, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.
DONOR SERVICES COORDINATOR
The Donor Services Coordinator supports the Advancement team with the integral work necessary to cultivate meaningful relationships with Strathmore donors and patrons. Reporting to the Director of Donor Engagement, this position provides essential administrative support, ensuring the continued success of fundraising and engagement efforts. With an emphasis on customer service, gift processing, and administrative support, the Donor Services Coordinator will serve on the frontlines of donor communication and work very closely with the membership services and finance teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
May include, but are not limited to:
Donor Relations 50%
Coordinate and implement the timely preparation of donor acknowledgements and membership renewals working directly with the Advancement team, Digital Communications Manager, and outside vendors.
Provide an outstanding experience for donors by managing the dedicated donor services phone line and email address, and by greeting donors at performances and events.
Review donor communication materials, refresh templates, prepare mailings and welcome packs.
Develop and maintain a thank you call process including oversight of Advancement stewardship volunteers.
Support the Advancement team with special campaigns, acquisition appeals, benefit fulfillment and engagement activities.
Assist with event preparation and represent the Advancement team at receptions, dinners, performances, exhibition openings, and the Comcast Circles Lounge.
Gift Processing 25%
Serve as the lead gift processor and record-keeper by entering all received and pledged donations into database (Tessitura) and precisely track gift detail.
Run monthly pledge billing reports and mail invoices.
Organize gift documentation and maintain donor files and records.
Serve as the department liaison to the finance team regarding monthly reconciliations, audit preparation, and general advancement accounting duties.
Track and prepare audit related materials each year, including acknowledgements, gift forms, proof of pledges, and signed agreements.
Database Management (Tessitura) 15%
Manage day-to-day operation of the Tessitura database for the Advancement team by maintaining the integrity of donor records including creating, updating, and merging accounts to ensure maximum accuracy.
Responsible for the setup of campaigns, funds, designations, and appeals.
Support the Advancement team with lists and reports, and utilize Tessitura Analytics to track performance, monitor trends, and inform decisions.
Serve as a liaison with the Tessitura Network to manage service issues and software enhancements.
Participate in trainings and webinars to remain informed on changes and capabilities.
Support the Advancement team with administrative tasks as needed, such as scheduling team meetings, preparing agendas, submitting invoices, and special projects.
Work with other departments across Strathmore, serving as a liaison to ensure that all parties are involved in donor cultivation and customer service.
Track and maintain an inventory of Advancement supplies.
Other duties as assigned.
A COMPETITIVE CANDIATE IS
A spirited thinker who anticipates needs, contributes creative ideas, and proposes solutions with strong decision-making capability.
Resourceful and takes initiative to investigate and resolve questions.
A confident communicator, capable of writing and speaking clearly and effectively.
Conscientious, organized, and attentive with experience preventing and catching mistakes.
Flexible in approach and demeanor to align with the shifting demands in a fast-paced environment.
Has a curiosity to continue learning and keep up on best practices.
Able to perform with a high-level of discretion, professionalism, and integrity with the ability to safeguard confidential information.
Making good and timely decisions based on a combination of analysis, wisdom, experience, and judgement.
Having a keen awareness of details including an eye for inconsistency or inaccuracy.
Creating high quality advancement correspondence and materials with efficiency.
Troubleshooting challenges by listening carefully, utilizing resources, and providing the best possible solution.
Keeping meticulous records and files for the department.
Understanding the unique requirements of cash and non-cash assets.
Displaying a high degree of dependability and reliability.
Building and maintaining good working relationships with volunteers, donors, and colleagues.
Bachelor's degree or equivalent certification.
1-2 years development/fundraising or related experience.
Experience with CRM/Fundraising database is preferred; Tessitura is a plus.
Experience with general office administrative duties.
Proficiency with Microsoft Office Suite.
Working knowledge of performing and/or visual arts preferred.
Able to work evenings and weekends to accommodate performances and event schedules.
STATUS AND SALARY
This is an exempt, salaried position. Salary is commensurate with experience, in the range of $36,000 to $42,000 annually with a competitive benefits package.
For best consideration, please submit COVER LETTER and RESUME prior to October 20, 2021.
If submitting your application electronically, the email SUBJECT line must contain the words "Donor Services Coordinator." Only qualified applicants will be contacted. Please direct all submissions to: Human Resources, email@example.com.
Although emailed applications are preferred, applications may also be mailed to:
5301 Tuckerman Lane
North Bethesda, MD 20852
Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.
We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply.