Education Patron Services Manager

JOB DESCRIPTION

The Education Patrons Services Manager provides front-line engagement with education patrons and serves as an ambassador for our programming. Responsibilities include serving as the primary receptionist during programming, handling student registrations and reporting, serving as the department’s Tessitura administrator, maintaining Education calendars, managing phone and email correspondence, coordinating marketing initiatives, booking Student Matinee performances and providing daily administrative support for the Education Department. Additional duties include representing the Education department in cross-departmental workgroups. Teaching is not a primary responsibility, but the ability to teach classes is a plus.

The position will be based primarily at the Education Center in Silver Spring but may be required to work at the Theatre in Bethesda or at offsite programs. Some remote work possible between September and May. This position is expected to work weekends when Education programming is in session, as well as some evening hours for theatrerelated events. Candidates should have experience with Apple/Mac systems, Microsoft Office, and ticketing/sales software. An extroverted and engaging personality with excellent phone and interpersonal skills and high attention to detail are required of a successful candidate.

ORGANIZATIONAL STRUCTURE

The Education Patron Services Manager reports to the Education Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide primary reception coverage at the front desk during programming at the Education Center, which includes extensive interaction with students and parents.
• Provide full support for the Education Department including managing phones, email and mail, office organization, calendars, file-keeping, and material distribution and mailings.
• Coordinate department use of CRM software (Tessitura) including student entry, information tracking, and reports, while maintaining high standards of accuracy.
• Serve as the department’s administrator for CRM including putting classes and camps for sale on website using Tessitura and TNEW.
• Cultivate and maintain relationships with schools, parents, PTAs, cultural institutions and other Education patrons in order to expand our reach and visibility and increase participation in Round House Education programs.
• Correspond on behalf of RHT Education to staff, board, patrons, schools, and professional community.
• Schedule and supervise projects for the Education apprentices & interns.
• Monitor maintenance and upkeep of RHT Education Center, coordinating with Facilities Manager and/or General Manager to resolve any facility issues; maintain office supplies and equipment. Serve as an off-hours emergency contact.
• Complete and maintain financial records for the department, including processing class registrations, tracking tuition revenue, and tracking expenses.
• Assist with the development, implementation, evaluation and enforcement of the Education Department policies and procedures. • Coordinate safety and compliance concerns with Facilities Manager and/or General Manager
• Serve as a substitute teacher and/or provide classroom support for teachers as needed.
• Represent Education department in cross-departmental workgroups
• Other duties as assigned.

Salary: low to mid-40s, commensurate with qualifications and experience

Visit for more information: https://www.roundhousetheatre.org/getattachment/About/Opportunities/Full-time/Education-Patrons-Services-Manager_2023.pdf;?lang=en-US