Mansion House Manager (Part-Time)

House Manager – Mansion

The Mansion at Strathmore is home to intimate artistic programs presented by Strathmore in the 100-seat Dorothy M. and Maurice C. Shapiro Music Room, the Gudelsky Gallery Suite, the outdoor Gudelsky Concert Pavilion, and Sculpture gardens. The Mansion at Strathmore also serves as a location for a variety of private events, including weddings, receptions, corporate meetings and retreats, recitals, memorial services, and other social events.

Mansion House Managers work independently to manage a seamless experience for the Mansion private event clients, guests and vendors. Mansion House Managers help prepare the Mansion for events in addition to assisting with and overseeing post-event breakdown and clean-up. They serve as independent leaders and often may be the sole representation of Strathmore for the duration of an event. Mansion House Managers may also be called upon to staff in-house events in lieu of full-time staff.

POSITION SUMMARY WORK SCHEDULE

Mansion House Managers work a varied schedule of weekdays and evenings, and weekends hours, solely dictated by the event schedule. Schedules are produced monthly and do not exceed an average of 20 hours/week. All shifts are for 4 hours at minimum. Overtime is paid on holidays and for time worked after midnight.

TYPICAL EXAMPLES OF THE POSITION’S RESPONSIBILITIES AND DUTIES

Mansion House Managers are often the sole Strathmore representative responsible for successful execution of private and in-house events and the protection of the Strathmore/County physical assets. They command a wealth of knowledge in both general Strathmore and Mansion specific protocols and procedures.

• They serve as the “Face of Strathmore,” representing the organization with the utmost level of excellent customer service and hospitality when interacting with patrons and clients.
• Act as information distributors and greeters and provide a security element in the venue.
• Provide guests with directions, instructions, and assistance as needed including issues of ADA accessibility.
• Are fully versed in securing the Mansion following events and responsible for arming and disarming the system.
• Convey and enforce Mansion rules and contract requirements to clients and vendors.
• Convey and enforce procedures in emergency situations, including swift contact for support and to apprise senior management of situation. File incident reports as needed.
• They serve as day-of on-site coordinator for issues related to the physical space, executed contract, and outside vendors (for example, DJ, Photographer, Florist)
• Work closely and efficiently with Private Events teams, catering staff and vendors to ensure a safe and service-oriented environment.
• Work closely with the caterer or banquet captain to ensure the client’s event is a success
• Operate and troubleshoot in-house A/V equipment (the sound system for playlist music, and the podium and mic for spoken presentations).
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
• Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.
• Other duties as assigned

Accountabilities

Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, demonstration of broad range of institutional knowledge, anticipating event needs, exercising sound professional judgment, building and maintaining good working relationships with staff, clients, and vendors, keeping excellent records, and ensuring that customers and guests alike will leave Strathmore with wonderful memories of our institution and its staff.

QUALIFICATIONS/EXPERIENCE

• Applicants should possess strong communication and decision-making skills.
• Mansion House Managers must have schedule flexibility.
• Previous event management experience preferred.
• Mansion House Managers are empowered to make decisions on behalf of the organization and expected to react confidently and thoughtfully to situations as they arise during an event as the on-site person in charge.
• Must be able to lift up to 30 pounds and stand on your feet for at least four hours at a time.
• The applicant should have an adaptable nature and be able to think quickly on his/her feet.
• The applicant should also have strong teamwork and multitasking skills to coordinate event setup and takedown in an orderly manner while enforcing catering and vendor guidelines as the need arises.
• Mansion House Managers are empowered to make decisions both in reaction to issues as they arise and in accordance with Strathmore policies and procedures.
• Must be comfortable operating basic A/V equipment and lighting within the venue.
• Strong customer service skills are required.
• CPR and first aid training is preferred.

COMPENSATION AND BENEFITS
$17.00 hourly. No benefits are included.

To apply, please provide the following items via the online portal.

• Cover letter including salary requirement
• Résumé