Marketing & Patron Engagement Manager

Posted by National Philharmonic ; Posted on 
Marketing & Patron Engagement Manager


About the Organization:
National Philharmonic engages, inspires, and unites diverse communities across the Washington, DC area through outstanding music performances and innovative education programs.

To share and amplify the power of music.


  • Access and Inclusion
  • Collaborative Creativity
  • Innovation
  • Educational Engagement
  • Inspirational Connections

Who We Serve:
Based in Montgomery County, Maryland, National Philharmonic serves the metropolitan Washington, DC area, including Central and Eastern Maryland, the District of Columbia, and Northern Virginia.

Job Description:
National Philharmonic’s Marketing & Patron Engagement Manager contributes to NatPhil’s mission by providing an excellent patron experience and using compelling marketing to connect our audience to our art form. Working closely with the Director of Marketing, this position serves as a touchpoint for patrons before, during and after their concert experience through direct communication and general marketing efforts.

Duties and Responsibilities:
Patron Engagement:

  • Communicate with NatPhil patrons and subscribers via phone, email and social media to address concerns, answer questions and assist with purchases in a timely and courteous manner
  • Work in conjunction with the Strathmore box office to resolve patron concerns and ensure a positive customer service experience
  • Assist in the coordination of on-sale dates, discount codes and general ticketing updates
  • Participate in the development and maintenance of NatPhil’s Tessitura database and processes


  • Create and schedule email communications including marketing emails, performance reminders, monthly newsletters and surveys
  • Assist in the management of the NatPhil website, including creating new events, updating pages, troubleshooting and maintaining accurate information across the site
  • Coordinate with the Strathmore box office in the creation of TNEW performance pages
  • Be present for all in-person performances and help manage front-of-house marketing efforts

Pay Range:
Starting between $50,000-60,000 commensurate with experience.

For more information visit:

Job Details (for job postings)

Job Category: Marketing/Communications
Position Type: Full Time
Salary Range (annual): $50,000-$75,000
Experience: 2-5 Years
Education Level: Bachelor's Degree