Membership & Operations Manager

Job Title: Membership & Operations Manager

Location: Pyramid Atlantic Art Center in Hyattsville, MD

Position Type: Full-time or Part-time (minimum 24 hours per average week)

Reporting To: Executive Director

Overview

Pyramid Atlantic, an arts organization based in Hyattsville, MD, is seeking a Membership & Operations Manager to join their team. The primary responsibilities of this position revolve around managing Pyramid’s membership program, spearheading individual giving efforts, and assisting the Executive Director with the organization’s business operations. The ideal candidate should have experience in nonprofit marketing and/or development, possess strong database management skills, excel in interpersonal communication, and demonstrate exceptional attention to detail. Enthusiasm for the visual arts and alignment with Pyramid’s mission, vision, and values are also crucial.

Responsibilities

Membership:

• Oversee the membership renewal process to enhance retention rates.
• Manage member acquisition, including marketing initiatives, processing applications, and providing a warm welcome to new members.
• Develop a comprehensive program with well-defined membership levels and benefits.
• Compose relevant emails to inform members about upcoming events, opportunities, and exclusive perks.
• Maintain and update the membership database to ensure accurate and current information.
• Devise strategies to foster deeper engagement and stronger relationships with members.

Giving:

• Collaborate with the team to create compelling appeals for individual donations.
• Implement appeal strategies, such as identifying potential donors, crafting persuasive emails, mailing letters, and designing donation pages and campaigns.
• Process and record gifts in the Network for Good donor database.
• Manage donation deposits, coding, and tracking for the bookkeeping team.
• Support the Executive Director in corporate and sponsorship outreach.
• Update donor information on the website and in emails as necessary.
• Contribute to the infrastructure of Pyramid’s annual fundraiser by developing registration, sponsorship, and silent auction pages.
• Create event RSVP pages to enhance information capture and facilitate small donations.

Operations:

• Maintain and coordinate the front desk schedule.
• Prepare bills and deposits for bookkeeping purposes.
• Monitor and track recurring and outstanding invoices for studio artists and other stakeholders.
• Assist the Executive Director with contract and invoice management for studios and events.
• Aid in reconciling credit card transactions by tracking and uploading receipts.

Other Support:

• Perform front desk and gift shop duties for 1-2 weekly shifts, with additional support as needed.
• Actively participate in and provide support for various events, including gallery openings, festivals, fundraisers, and community activities.
• Undertake other duties as assigned.

Salary

$45,000.00 – $50,000.00 per year

Visit https://pyramidatlanticartcenter.org/work-with-us/#Mbr-Ops-Coordinator for more information.