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Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, historic Mansion, on our 16-acre campus, at AMP, and throughout the community.
Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we are a public/private partnership with Montgomery County Government and serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work.
We are also engaged in and committed to ongoing, institution-wide conversation, education, and thinking about how systemic inequities impact our organization’s work and how best to address that in a way that is consistent with our mission. This promise is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (I.D.E.A.) goals to expand access and diversity, promote inclusion, and build equity for all. In this proactive way, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.
The Second Assistant Treasurer plays a critical role in ensuring that the Strathmore Ticket Office operates efficiently and effectively. As a member of the ticketing team, they provide the highest level of customer service and positive transactional experiences, not only for patrons, but also for the Strathmore team, partner organizations and rental clients.
This position is jointly responsible for, in conjunction with the First Assistant Treasurer and Treasurer, many essential duties and responsibilities, as outlined below. Generally, this position is responsible for customer service, daily oversight of part-time associates, and handling various day-to-day and big-picture operational tasks in Strathmore’s Customer Relationship Management (CRM) system – Tessitura. An ideal candidate is personable, detail-oriented, and interested in helping the team find creative solutions. The Second Assistant Treasurer reports to the Director of Patron Experience.
Position Summary Work Schedule
Daytime, evening, weekend, and occasional holiday hours based on business needs including working show-time events and handling any necessary post-sales/event processing.
Typical Examples of the Position’s Responsibilities and Duties
Ticketing Services – 30 %
Ticket Office Operations – 25 %
Tessitura Services – 25 %
Communication/Collaboration – 20%
Satisfactory completion of this job will be demonstrated by exhibiting excellent attention to detail, anticipating event needs, exercising sound professional judgment, meeting ticket office goals, building and maintaining good working relationships with staff, partners and other colleagues, keeping excellent records, and working well as a member of the Ticket Office team.
Compensation and Benefits
This Ticket Office Second Assistant Treasurer is an I.A.T.S.E. bargaining unit (Local 868) member with an hourly rate of $23.13. All compensation, as well as benefits, are pre-determined in relationship to the Collective Bargaining Agreement (CBA).
Application and Inquiries (applications will be accepted until the position is filled).
Please submit the following items:
* Cover letter.
* A résumé showing demonstrable accomplishments as indicated above.
If submitting your application electronically (PDF), the email SUBJECT line must contain the words “Ticket Office Second Assistant Treasurer.” Only qualified applicants will be contacted. Please direct all submissions to: Human Resources, email@example.com
Although emailed applications are strongly preferred, applications may also be mailed to:
Ticket Office Second Assistant Treasurer
5301 Tuckerman Lane
North Bethesda, MD 20852
Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or in any status protected by federal, state, or local law.
This policy applies to all terms and conditions of employment, including, but not limited to the CBA requirements for: hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.