Position Summary Statement
The Vice President of Operations is responsible for overseeing all facility operations and management for The Music Center (190,000 square feet); The Mansion at Strathmore (15,781 square feet); AMP by Strathmore (3,500 square feet), and the surrounding 16-acre campus.

The VP of Operations is a member of the senior management team and provides leadership and input to various staff, Board, and ad hoc committees.  The VP of Operations supports positive partner and client relations in a service-oriented culture; oversees facility, venue, and stage operations; is responsible for budgeting and implementing operating and capital expenditures; and negotiates and administers collective bargaining agreements with labor unions.

Specific areas of responsibility include facilities maintenance and repair, oversight of vendors and service providers, utilities distribution, security, facilities planning, construction management, landscaping, oversight of IT infrastructure and maintenance, and other maintenance services. This position ensures operational support for all artistic programs, staff, partners, and volunteers; liaises with Montgomery County, Maryland Department of General Services; provides leadership for facilities-related planning activities and advises the President and CEO on critical facilities needs and projects.

The VP of Operations supervises: Director of Venue Rentals and Operations; Director of Patron Experience; Director of Information Technology; Director of Mansion and Galleries; Production Stage Manager, and Security personnel. The Vice President of Operations reports to the President and CEO.

Essential Duties and Responsibilities

Facilities/Venue Management

• Provide leadership and direction on all functional areas of operations and matters pertaining to day-to-day management of Strathmore venues.
• Liaise with Montgomery County, Maryland Department of Facilities and Services regarding procurement, preventive maintenance, repair, and replacement of major mechanical, grounds maintenance, HVAC systems, facilities, and equipment.
• Work with and supervise independent contractors and use competitive bidding and RFP processes.
• Liaise with facilities committee of the Board of Directors, in collaboration with the President and CEO.
• Execute and oversee third-party contracts for security, food service, repair and maintenance contracts, grounds maintenance, and IT service.
• Design systems to manage and track construction and renewal/replacement projects, preventive and routine maintenance, user/client service requests, etc.
• Oversee institutional housekeeping program (supervised by Director of Patron Experience) for entire campus, which is made up of multiple buildings and includes over 200,000 sq ft.
• Execute all procurement for operational equipment, program inventory, software systems, technology hardware, and other physical assets.
• Oversee Music Center rentals program and Resident partner license agreements.
• Ensure the commercial potential of Strathmore’s Concert Hall rental income is maximized.

Operations Team Development

• Effectively build and lead Operations team (FT, PT, Contract, and Volunteer) to ensure a sense of shared purpose and comprehensive support for all Strathmore and partner programs.
• Collaborate with relevant departments to implement and oversee occupational safety and health programs.
• Develop and administer departmental budgets, ensure adherence to and achievement of budgetary goals.
• Establish protocols and standards for operations staff development, training, and evaluation.

Campus and Production Operations

• Develop and implement policies, plans and strategies for facility utilization to provide all staff, patrons, students, and guests with a safe and hospitable experience that is consistent with Strathmore’s hallmark customer service and mission.
• Oversee ADA compliance and assistive equipment and service and respond to patron issues in a timely way.
• Provide oversight and direction in all union negotiations and collective bargaining agreements with various affiliated unions and locals. Strategically manage union relationships, prioritizing mutual respect and cooperation. Interpret contracts and provide guidance to staff.
• Oversee the overall campus securityplan relating to the protection, safeguarding and security of institutional assets, employees, patrons, students, guests, and others.
• Advise President and CEO in the formulation of security goals and objectives.
• Direct the development of and oversee security policies, procedures, and programs, and ensure that Strathmore complies with federal, state, and local legal regulations.

Long-term Projects and Planning

• Develop and maintain an Emergency Business Continuation plan.
• Oversee an archive and records management program.
• Provide leadership and guidance in the development of capital planning for Strathmore on and off campus. Support Chief Financial Officer in strategic capital planning and budgeting activities; maintain all capital budgeting schedules.
• Oversee capital projects, including design and construction, with responsibility for managing architect and contractor selection processes and relationships.
• Deliver capital projects on time and on budget.
• Oversee Cybersecurity programs, including implementation and supervision of the organization’s Acceptable Use Policies (AUPs).
• Ensure security of Strathmore’s mission critical areas of Ticket Sales, Fundraising, Marketing, and Finance.

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