Box Office Sales Supervisor

Position: Box Office Sales Supervisor
Supervisor: Box Office Manager

Description: The Box Office Sales Supervisor is the team leader and supervisor for Box Office Sales Associates and operations. They model superior customer service and seamless problem-solving to ensure an exceptional patron experience. Reporting to the Box Office Manager, the Box Office Supervisor is responsible for the Sales Associates and is a primary public-facing employee. They are an integral part of the Sales and Patrons Experience department and work in concert with the Front of House staff.

The Box office Supervisor will:

• Open/close the Box Office.
• Supervise the work of Box Office Associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Monitor and assign cash drawers to associates at the start of each workday.
• Train new Box Office Associates.
• Assist patrons with membership, ticket sales, and exchanges.
• Answer patrons' inquiries by email and over the phone.
• Solve seating and ticketing issues.
• Process ticket donation and comps requests.
• Process third-party ticket sales on Tessitura.
• Carry out each shows manifest and seating map and deliver them to the House Manager.
• Assist the House Manager during the first half of the show.
• Attend Box Office meetings.
• Maintain proper relationships with the Tessitura PRAC support desk.
• Make sure the Box Office is clean and organized.
• Change the box office phone messages and timers.
• Help associates answer phones during busy days.
• Assist the Box Office Manager in most areas of box office management.

Skills and Qualifications:

• Excellent customer service skills.
• Three years of experience supervising staff.
• Knowledge of principles and methods for showing, promoting, and selling products or services.
• Great organizational skills.
• Great conflict resolution skills.
• Good communication skills.
• High School Diploma, Associate or bachelor's degree.
• Working knowledge of MS Office applications, Word, Excel, and PowerPoint.
• Knowledge of the Tessitura ticketing application is a plus.

Email jobs@olneytheatre.org with resume and cover letter to apply. No phone calls.